Cancellation & Adjustment Policy

Immediate Cancellation or Adjustment – No Fee
If you need to cancel your order within 12 hours of order confirmation, we will issue a full refund with no charges.
If you need to adjust your order (such as size, fabric, color, or liner selection) within the same 12-hour window, these changes are also free of charge.
This grace period gives you the flexibility to review your selections shortly after placing your order.

Cancellation or Adjustments During Production – 25% Fee
For cancellations or change requests (such as size, color, liner selection, or fabric) made after 12 hours from order confirmation and before the order has shipped, a 25% fee will apply.
This fee covers production work already started and the materials reserved specifically for your custom order.

After Shipment – No Cancellations or Adjustments
Once your order has shipped, you will receive an email with the courier’s name and tracking information.
At this stage, the order cannot be canceled or refunded, as your made-to-order product is already in transit.

If Your Order Doesn’t Fit – Remake Support
If your custom drapery, shades, or hardware don’t fit as expected, we’re here to help make it right.
You can find available remake solutions in our Returns & Refunds Policy.

A Kind Reminder
We kindly encourage you to double-check all measurements, selections, and details before placing your order to avoid any unnecessary delays or fees. We’re always happy to assist with measurements or fabric recommendations before you order.